Question 1

Do you deliver across the UK, and how quickly?

Accepted Answer

Yes, everywhere in mainland UK. Order before 3pm on a working day and it leaves the same afternoon, usually landing in 2–3 days on standard post or the next morning if you choose the faster option. Spend over £40 and standard delivery is free. Every price already has VAT built in, so the total you see is the total you pay.

Question 2

How old do I have to be to order?

Accepted Answer

Eighteen. Nicotine isn't sold to under-18s in the UK, and we run Challenge 25 online as well as on the doorstep, so if there's any doubt about age we'll ask for ID before the order ships. Without it, the order stays put.

Question 3

Is everything you sell legal and TPD-compliant?

Accepted Answer

All of it. UK rules cap e-liquid nicotine at 20mg/ml, nicotine bottles at 10ml and prefilled tanks at 2ml, and the whole range sticks to those limits. Shortfills are the one twist: they arrive at 0mg in larger bottles, so you add a nic shot yourself and stay the right side of the law.

Question 4

Disposables are banned now. What do I buy instead?

Accepted Answer

Since 1 June 2025 single-use bars have been off UK shelves for good. The straight swap is a prefilled rechargeable pod kit. Same shape in the hand, same prefilled flavours, except you charge it over USB-C and click in a fresh pod rather than binning the whole thing. Lost Mary, Elf Bar and SKE Crystal all make them.

Question 5

Nic salt or freebase, and what strength should I pick?

Accepted Answer

Nic salts are the smoother, higher-strength liquid most people run in pod kits, usually 10mg or 20mg, and they suit anyone coming off cigarettes or disposables. Freebase 10ml is the older style for low-power MTL kits. Chasing big clouds on a sub-ohm setup? You want a 0mg shortfill with a nic shot added instead. Heavier smoker, go 20mg. Light smoker, 10mg is plenty.

Question 6

I'm switching from smoking. Which vape should I start with?

Accepted Answer

Start simple. A prefilled pod kit is the closest thing to the disposable you might have used before: it turns up ready to go, charges over USB-C, and you swap the pod when the flavour fades. Pair it with a 20mg nic salt if you were a heavier smoker, 10mg if you were light. Once you have found your feet you can move to a refillable kit and spend less per ml, but there is no rush.

Question 7

Are nicotine pouches the same as snus?

Accepted Answer

Close cousins, not twins. Both tuck under your top lip, but real snus contains tobacco and has been banned from UK sale since 1992. Nicotine pouches are tobacco-free, fully legal here, and that is what we stock. If you searched for snus and landed on pouches, this is the legal version of the thing you were after.

Question 8

Should I get a prefilled pod kit or a refillable one?

Accepted Answer

Depends how much fiddling you enjoy. Prefilled kits are point-and-go: the pod turns up full, you vape it, you swap it. Refillable kits work out cheaper per ml because you top them up from a bottle of nic salt, but there is a little more to learn. New to this, start prefilled. Watching the pennies over the long run, refillable wins.

Question 9

Do you sell singles, or in multipacks?

Accepted Answer

Most things come in small multiples rather than one at a time, which is how the price stays keen: nic salts and the smaller devices in tens, shortfills and the bigger-puff kits in fives. The more in the pack, the less each one works out. Nicotine pouches go by the sleeve, and you can mix flavours across a sleeve instead of committing to a single can. Every price includes VAT, so nothing extra appears at the till.

Question 10

What's your returns policy?

Accepted Answer

You have a 14-day right to cancel on anything unopened and unused. Because vapes and pouches are sealed for hygiene, once that seal is broken we cannot take them back for a refund, which is standard across the trade. Anything faulty or sent in error is on us, return postage included. The full detail sits on our returns page.

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