Free delivery on orders over £200Same-day dispatch on orders before 3pmTPD compliant stock — fully UK-legalWhatsApp us: 07454 007535Sold by the box — trade prices, no minimum orderFree delivery on orders over £200Same-day dispatch on orders before 3pmTPD compliant stock — fully UK-legalWhatsApp us: 07454 007535Sold by the box — trade prices, no minimum order

Privacy Policy

Last updated: June 2025

Who We Are

This privacy policy applies to VapeCity, a trading name of Wholesaling Ltd (Company No. 15403542), registered at Unit A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE. We are the data controller for personal data collected through this website.

Data We Collect

When you register for a trade account or place an order, we may collect:

  • Name and job title
  • Business name and registered address
  • Delivery address
  • Email address and phone number
  • Payment information (processed securely — we do not store full card details)
  • Order history

We also collect standard web analytics data (pages visited, browser type, IP address) for the purpose of improving the website.

How We Use Your Data

We use your personal data to:

  • Process and fulfil your orders
  • Manage your trade account
  • Communicate about your orders and account
  • Send trade-relevant communications (you can opt out at any time)
  • Comply with legal and regulatory obligations

Legal Basis

We process your data on the basis of contract performance (to fulfil your orders), legal obligation (regulatory compliance), and legitimate interests (business communications with existing trade customers).

Data Sharing

We do not sell your personal data to third parties. We share data only where necessary with:

  • Courier and logistics providers (to deliver your orders)
  • Payment processors (to process transactions securely)
  • Cloud service providers (for website and data hosting)

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

Data Retention

We retain order and account records for 7 years for accounting and legal compliance purposes. Web analytics data is retained for up to 26 months.

Your Rights

Under UK GDPR, you have the right to access, correct, or delete your personal data. You may also object to processing or request a restriction. To exercise any of these rights, email us at vapecity2005@gmail.com. We will respond within 30 days.

Cookies

This website uses essential cookies to function correctly. We may also use analytics cookies to understand how the site is used. You can disable non-essential cookies in your browser settings.

Contact

For any data protection queries, contact us at vapecity2005@gmail.com.